CANCELLATION
Cancellation or part cancellation (reduction in number of rooms or nights) of a confirmed reservation, including changing the dates of travel, will result in the loss of the 20% deposit. Should a cancellation be received between 59 – 0 days prior to due arrival date, 100% cancellation penalty would be charged. Londolozi reserves the right to cancel reservations should full payment not be received within 60 days prior to arrival.
PAYMENT
Our rates are quoted and payable in ZAR (South African Rands). Direct transfers can be made into our bank account. All payments should be made in full and free of any bank charges.
TRAVEL INSURANCE
Travel Insurance is compulsory, covering for personal effects, personal accident, medical and emergency travel expenses, as well as cancellation and curtailment – as the reservation will be subject to cancellation penalties as detailed above.
HEALTH PRECAUTIONS
Londolozi is situated in a malaria area; therefore all guests must consult their medical practitioner regarding anti-malaria requirements prior to travel.
Londolozi is contracted with medical response unit Africa Safe-T and has 24-hour access to a paramedic within the Sabi Sand Reserve
Londolozi provides a service in booking internal flights for our Guests but acts as an intermediary in this regard. Londolozi will not be held responsible should any airline discontinue flights or change a scheduled timetable which may result in a missed connection.
The airfare and airport tax quote are current and are subject to change without prior warning should the airline impose an increase for any reason. Fares and taxes may increase between time of making a reservation, time of payment and time of the ticket being issued.
Londolozi cannot be held responsible should airlines discontinue flights or change scheduled timetable resulting in missed connection.
VISAS & PASSPORTS
Visa requirements to be checked before departure. All visitors to South Africa are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied.
The Department of Home Affairs in South Africa requires all passengers under the age of 18 to have specific documentation prior to travel, please click on this link for further information
SINGLE ROOM POLICY
Guests occupying suites / superior chalets / superior family chalets/ chalets on their own, will be levied a supplement of an additional 25% of the per person sharing rate from date of arrival.
PRIVATE VEHICLES
We have a limited number of private safari vehicles that can be booked by guests in advance at an additional cost (subject to availability). Private vehicles must be booked for a guests entire stay. For all private guides (regardless of accommodation type booked) wishing to accompany their guests on safari activities a private safari vehicle must be pre-booked (subject to availability) and will be charged for at the applicable daily rate.
